Privacy Policy

1. Introduction

Welcome to RenderAura CRM ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and WhatsApp CRM services.

2. Data We Collect

We collect personal information that you voluntarily provide to us when you register on the Services. This includes:

• Name and Contact Data (Email address, phone number)
• Credentials (Passwords and security authentication information)
• WhatsApp Business Account Information (Phone Number IDs, WABA IDs, API Tokens)
• Customer Communications (Messages routed through our platform via your connected WhatsApp API)

3. How We Use Your Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use the information we collect or receive to:

• Facilitate account creation and logon process.
• Send you administrative information and billing alerts.
• Fulfill and manage your CRM messaging capabilities via the Meta WhatsApp Cloud API.
• Respond to legal requests and prevent harm.

4. Data Sharing and Processors

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We use third-party service providers (such as cloud hosting providers and database providers) to process your data on our behalf. These include:

• Supabase (Database and Authentication Services)
• Vercel / Hosting Providers (Infrastructure)
• Meta Platforms, Inc. (WhatsApp Cloud API routing)

5. Data Retention & Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. We have implemented appropriate technical and organizational security measures (including Row Level Security and encrypted token storage) designed to protect the security of any personal information we process.

6. Contact Us

If you have questions or comments about this notice, you may email us at legal@renderaura.com.